What type of innovator or you?

I am currently taking a college course called Innovation in Business.  In this course we are learning about the habits, skills, and types of innovators there are and how they come to be.  We are reading and discussing a book titled, The innovator’s DNA by Dyer, Gregersen, and Christensen.  An innovator, by definition, is a person or an organization who is one of the first to introduce into reality something better than before.  There are several types of innovators such as the product innovators,process innovators, and disruptive innovator.  I have come to regard myself as a process innovator because I have, in my experiences, implemented new processes that have proven to be more effective than previous ones.  For example, I have successfully executed a strategy of reorganization while working as a service repair coordinator for an electronic company.  In doing so, I developed and implemented a process that included the sequence of events from customer item check-in to check-out, including courtesy call.  The process required accurate and timely entering in of customer’s information, item description, customer issue, and assigning the repair to a technician.  The process was followed by maintaining accurate and complete documentation of parts ordered, technician’s update of work completed or pending, and a follow-up section.  Ultimately, the process delivered a high degree of quality service and the devised strategy boosted the department’s profits, enhanced department morale, and improved customer satisfaction.  The process did not require making changes to the standardized computing system or any applications.   As a process innovator, such as A.G. Lafley of Proctor and Gamble, we ask a lot of questions, analyze the work of ourselves and those around us, and seek to find the most efficient way of producing the same level of output.  Innovation drives businesses to do better for those they serve.

2 thoughts on “What type of innovator or you?

  1. Dave Meader says:

    Glad to see you up! I like the professional identity as “process innovator”. What kinds of processes do you want to change?

    • As a process innovator I think it is just as valuable to collect data from non users as it is from users. The goal is to expand the information on hand (non-users) and extend the depth (users). This might seem a bit arbitrary to the cause, as the norm has been to collect data from users. That is to say what businesses do know and don’t consider is that people often do what is familiar to them, but there is an underlining desire to do something different. Collecting information from nonusers who are distinct from the product or service is important to boost creativity. It also supports branding and educating. Ultimately, it would result in unforeseeable knowledge that can increase the effectiveness of the product or service. What may not be good for you now may be good for you with minor tweaking. The metrics used in a design process are limited and that is why many products are hit and miss and why every 6 months Apple comes out with their new, improved model. Similar stories have similar endings. An effective process would include a range of endings.

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