I am currently taking a college course called Innovation in Business. In this course we are learning about the habits, skills, and types of innovators there are and how they come to be. We are reading and discussing a book titled, The innovator’s DNA by Dyer, Gregersen, and Christensen. An innovator, by definition, is a person or an organization who is one of the first to introduce into reality something better than before. There are several types of innovators such as the product innovators,process innovators, and disruptive innovator. I have come to regard myself as a process innovator because I have, in my experiences, implemented new processes that have proven to be more effective than previous ones. For example, I have successfully executed a strategy of reorganization while working as a service repair coordinator for an electronic company. In doing so, I developed and implemented a process that included the sequence of events from customer item check-in to check-out, including courtesy call. The process required accurate and timely entering in of customer’s information, item description, customer issue, and assigning the repair to a technician. The process was followed by maintaining accurate and complete documentation of parts ordered, technician’s update of work completed or pending, and a follow-up section. Ultimately, the process delivered a high degree of quality service and the devised strategy boosted the department’s profits, enhanced department morale, and improved customer satisfaction. The process did not require making changes to the standardized computing system or any applications. As a process innovator, such as A.G. Lafley of Proctor and Gamble, we ask a lot of questions, analyze the work of ourselves and those around us, and seek to find the most efficient way of producing the same level of output. Innovation drives businesses to do better for those they serve.